- Control costs
- Output consistency
Rapid remote support
Phone and virtual support help resolve issues. Live device data helps optimise remote assistance.
As well as traditional phone support, Domino offers on-demand, video-based remote troubleshooting and repair via our augmented reality technology. These tools coupled with access to live equipment data from connected printers help optimise our remote assistance.
What do you receive?
Remote guidance
Direct connection to service experts
Remote troubleshooting
Live guidance to problem resolution
Expert knowledge
Collaborative web-browsing
Prescheduled consumables replenishment
Document/media sharing
Domino stats
75% of coding issues raised over the phone can be fixed remotely
Average remote issue resolution time - 12 minutes
Testimonial
“To enhance our customer experience, we've expanded our service capabilities with connected digital tools - to keep production lines running smoothly and avoid downtime.”
Andy Barrett, Director - Services, Domino Printing
